Terms and Conditions
General
The terms and conditions of booking your stay with Paradise Rental Group, LLC (PRG) are presented below. PRG provides accommodation as a principal, through rent-to-rent leasing, where PRG enters into direct lease agreements with the Owners and lets the accommodation on to the end user.
Accessibility Booking
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.
Rental Period
Rentals commence at 4.00pm on the day of arrival and end at 10.00am on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental
Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless PRG gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorized extension or early check-in. Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangement and an additional fee. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to the Guest.
All bookings can be placed through the secure website https://paradiserentals.com.staydirectly.com seen at the time of sending clicking on the link by the Guest. Reservations cannot be guaranteed as an alternative booking may take place in the meantime. The Guest placing the booking must be over 18 years of age on the check-in date. Upon booking, the full names, email addresses, telephone numbers, and dates of birth of all the guests staying must be supplied to PRG.
Prices/Fees
All prices are quoted in USD. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion. Please note that check-ins before 4pm but after 1pm may carry an additional charge of $100. The earliest possible check-in is 1pm, subject to availability. Any earlier check-in will result in a charge for an extra night stay. Standard check-out time is up to 10am. A late check-out may be arranged for at an additional cost of $100 per hour. If you are late checking out without prior agreement, you will be charged $200 per hour.
Security Deposit
A Security Deposit of up to $1000.00 is required prior to arrival for each unit booked as advertised at the time of booking. This must be paid prior to move-in and will be released to guest within 21 days from departure if no charge against it is made. An additional fee may be charged if house rules are broken or if the damage exceeds the amount held as a pre-authorization. Please note that funds could take up to 14 working days to show as available again on your card, depending on your card provider’s timescales, and this delay is outside of our control. The Security Deposit will be kept in full if any of the house rules, as published for the property at are broken (including but not limited to: no smoking inside or outside the property including: no parties, no loud music, no pets), and a partial or full deposit may be kept for any damage caused to the property or its contents. A deposit may be withheld if refuse is not recycled correctly or not placed in the appropriate bins. If a bin collection date of which the guest has been advised is missed, the deposit may be likewise withheld. Any bank fees transferred with the refund of the Security Deposit will be charged to the guest. If the bank charges exceed the figure that needs to be refunded, that figure shall not be transferred.
Payment
The full price of the booking is due at the time of booking. For bookings through the website, payment must be completed online at the time of booking to secure the reservation. If the
security is not received on time, PRG reserves the right to cancel the booking and charge the full value of the booking to the Guest. Any charges raised against PRG by their bank for handling non-sufficient payments will be passed on to the Guest, by way of a deduction from the Security Deposit.
**The Guest’s Obligations**
The Guest has the right to occupy the property for a Rental Period only (within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988.) The Guest agrees: That in no circumstances should overnight accommodation be provided for guests other than those declared to PRG in advance.
• To pay any losses or damage to the property caused.
• To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy.
• Not to cause an annoyance or become a nuisance to occupants of adjoining premises:
• Not to be the cause of any noise between 10pm and 9am.
• Not to smoke in the property or any of the public areas associated with it. ï Not to bring any pets to the property.
• To read any safety notices and advice upon arrival in the property.
• Not to re-let or sublet the property to any other group/party.
• To only use the property strictly for residential purposes.
• Not to use property for parties or gatherings. If, on arrival, it is felt the Guest is intending to use the property for such an event, the Guest will be refused entrance.
• Not to make use of the phone or fax line connected to the property. Not to light any fires or candles in the property.
• Not to permit any visitors to enter the property.
• Not to throw a party. If this is not respected, the Guest will be charged $1000.
In the event of breach of these terms and conditions, the Guest will be required to leave the property immediately and no refunds will be offered.
The Guest is obliged to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the full Security Deposit will be retained and the relevant public authorities informed. The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. PRG reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case, no paid funds will be returned.
In the event of an emergency the guest is asked to:
• Make use of the fire blanket and/or fire extinguisher if appropriate.
• Leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety.
Wait on the main road away from the building and inform emergency services by calling 911 and quoting your location
Contact PRG at 858-215-1558.
Condition of Property
The Guest must follow the instructions contained within this agreement and in the after-reservation confirmation email. Any losses, damage, or any cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with PRG, the Guest authorizes us to deduct payment for these from your Security Deposit. The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property. The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the property or their guests. Such damage must be reported, without delay, to PRG. The cost of the repair or replacement must be agreed with, and paid to PRG. The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of PRG insurers in respect of the property and its contents which might make the same void or voidable.
Keys
There are no physical keys to the property. An electronic keypad code for the front door will be emailed to you prior to you prior to check-in. This code is active for your stay only. Divulging keypad code to third parties is not permitted. If the code has been changed or for another reason the electronic deadbolt fails to open and PRG or its representative is unable to gain access to the front door, the guest will be responsible for the cost of replacement.
Services & Facilities
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed. PRG is not responsible to provide any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered. All personal belongings and contents left in the property or in the driveway are left at the Guest’s risk. Insurance should be taken by the Guest for these, and any loss or damage to their belongings is the sole responsibility of the Guest. Vehicles may only be parked in designated areas. If a vehicle is parked on or in front of an access route to the property without authorization, PRG reserves the right to tow the vehicle away.
Internet
No guarantee can be made that the internet service provided will be compatible with your device. No technical support for the connection is available. Functionality of the connection cannot be guaranteed. Should the broadband connection not be functioning for any reason, no liability is taken by either the owner or PRG and they cannot be held liable for any losses resulting from the loss of connection. The Guest is fully responsible for all internet activity and PRG and Owner hold no responsibility. Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of the Guest’s stay and a $100 penalty fee deducted from security deposit. The Wi-Fi internet access Service is provided to you by PRG. By connecting to the Service, you agree to abide by the terms and conditions above. If you do not agree to all of the terms and conditions, please do not use the Service. Wireless internet at PRG is free to those guests who accept these terms and conditions. Network access codes or passwords provided to you must be keep confidential, Guest must not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords.
The internet service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behavior while using the internet will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the internet at any time without notice if we become aware of any behavior that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
You may not:
• Use the Service for any illegal purpose;
• Use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent
• Exceed typical bandwidths relevant to the period of internet service
• Resell, or attempt to resell, the internet service to any third party.
• We shall investigate any suspected breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion deem appropriate, including suspension or withdrawal of the internet service with immediate effect and without notice to you.
• You acknowledge that your use of the internet service is at your own risk. The internet service is provided on an “as-available” basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the internet service and any content or data obtained or downloaded from it. We do not warrant that the internet service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the internet service.
• The disclaimer is without prejudice to our statutory and other rights as a consumer. Nothing in this agreement shall exclude or limit your or our liability for death or personal injury. We shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
• If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you. You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the internet service which are brought or threatened against us by another person. We reserve the right to amend this agreement at any time.
• We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect
Linen
All linen and towels for beds are included and changed prior to the Guest’s stay. Washer/dryer is provided for guest’s use
Cleaning
The property will have been cleaned prior to the Guest’s arrival. The Guest undertakes to notify PRG at their earliest convenience should they notice inadequate cleaning, so PRG can rectify the situation. The Guest is asked to leave the property in a clean condition, ensuring that all used dishes are loaded in the dishwasher and the dishwasher is turned on prior to departure. The guest is also asked to start a load of towels/ sheets in the washer prior to checking out.
Personal property
The Landlord and PRG hold no liability for personal property belonging to the guests left at the property during their stay. Any personal property left in the property after the agreed check- out time, may be moved, removed and/or disposed of by PRG
For House with Pool
Swimming pool rules: There is no lifeguard on duty. Swim at your own risk. No running, no diving, no food, and no glass on pool deck. No loud music or roughhousing of any kind. Do not dunk on basketball hoop. No animals allowed in pool. No urinating in pool. Do not use pool if you have diarrhea. Please remove any rocks or trash from bottom of the pool prior to checking out. Extra pool cleaning fee of $100 will be charged if there is trash at bottom of pool or if pool company needs to be called out to clean/balance chemicals.
**Changes to Booking**
Cancellation by the Guest
PRG shall not refund any monies as a result of a cancellation. No-shows and arrivals past 11pm on the date of the reservation are treated as guest cancellations and no refunds will be made. PRG strongly recommends that all clients obtain appropriate travel and personal insurance to cover these charges in the event of a cancellation. Should PRG have agreed to a flexible cancellation policy on a specific booking, in case of early termination, a higher nightly rate of up to %200 of the original price may be applied retrospectively.
Cancellation by PRG
If PRG cannot honor the booking at the property initially booked, the booking may be relocated to an alternative property at the same rate as initially booked. In exceptional circumstances, PRG may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. PRG shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond PRG’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, PRG will refund any sum paid by the Guest if cancelled prior to the reservation, or a refund of the remainder of the nights booked if the Guest has already checked-in, which shall constitute full and final settlement of any liability the owner or PRG may have to the Guest as a result of such a cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict PRG’s liability for death or personal injury caused by PRG’s negligence, or for fraudulent misrepresentation.
Termination by PRG
PRG has the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or outside of the property, will result in immediate termination of the booking, no refund being offered.
**Other Notes**
Information
PRG reserves the right to amend prices quoted, due to errors or omissions. While every endeavor is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions. All information supplied by PRG is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but PRG is not liable for any variation however caused.
Injury or Loss
PRG cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Owner nor PRG or its representatives, can be held responsible for any circumstances beyond PRG’s control including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. PRG will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by PRG.
Complaints
Any complaints about the property, its contents, or PRG’s staff must be made immediately by both of the channels below: in writing to the email address: info@paradiserentalgroup.com or via phone at PRG’s office number: 858-215-1558. All complaints must be notified to PRG as soon as reasonably practicable, as PRG may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Should you have a complaint, please allow PRG or the Owners the opportunity to put matters right during the Rental Period. PRG will take all reasonable steps to settle the problem. PRG shall not have any liability for any complaint submitted after the completion of the rental period.
Force Majeure
PRG will not be liable for any delay, loss, damage, or expense incurred if the Guest’s booking needs to be altered or cancelled or PRG is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Right of Access
PRG’s representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of the Guest, for the purpose of inspection of the property and for the Owners to carry out any essential repair or maintenance work.
Security of Tenure
As the property is used as a serviced Rental Period accommodation it is exempt from security of tenure under the Rent Act. No rights of tenancy are created for the Guest(s) after the term of this agreement expires, which coincides with the published check-out time and which is included by default in the Guest’s booking request.
Insurance
It is recommended that personal insurance be taken out against cancellation, loss of goods. It is further strongly advised that personal accident and medical insurance is also taken out.
Privacy and Data Protection
PRG takes the Guest’s privacy and confidentiality seriously. PRG collects: (a) information necessary to process the Guest’s booking; and (b) information derived from “cookies”. PRG uses cookies to monitor site usage and related information. PRG will try to keep the Guest’s data up-to-date and accurate but PRG provides no warranty or guarantee and bear no liability to the Guest in the event that any data transmission over the internet is not completely accurate or secure. PRG may use the Guest’s information to help improve PRG’s website and PRG’s service, to personalize the types of information the Guest’s receive from us, as well as for internal statistical, marketing and administrative reasons. PRG does not share this information with outside parties except to the extent necessary to process the Guest’s booking. By using this website and supplying PRG with the Guest’s information, the Guest consents to use by PRG of the Guest’s information as described above.
Liability
PRG does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the Rental Period may incur. PRG nor Owners are not and shall not be held responsible for any maintenance/building work taking place outside of the rental property.
Authority to Sign
The person who places the booking certifies that he or she is authorized to agree the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observe the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.
Disclaimer
All properties are used at your own risk. At properties where there is a balcony, pool, or elevated terrace, this is used at your own risk. Parents should ensure that their children are supervised in such areas at all times.
Litigation
In the event of any litigation arising from the booking of accommodation with PRG, if any dispute relating to this Lease between the parties is not resolved through informal discussion within 14 days from the date a dispute arises, the parties agree to submit the issue first before a non-binding mediator and then to an arbitrator in the event that mediation fails. The decision of the arbitrator will be binding on the parties. If the parties cannot agree on an arbitrator, arbitration shall be provided by Judicial Arbitration and Mediation Services (”JAMS”), and held in San Diego County, CA. Parties shall each be responsible for paying half of the fees for this dispute resolution.
The terms and conditions of booking your stay with Paradise Rental Group, LLC (PRG) are presented below. PRG provides accommodation as a principal, through rent-to-rent leasing, where PRG enters into direct lease agreements with the Owners and lets the accommodation on to the end user.
Accessibility Booking
Our company operates in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any special accommodation requirements they may have. We will be pleased to discuss our most appropriate accommodation solutions with the aim of making all guests’ stay as comfortable as possible.
Rental Period
Rentals commence at 4.00pm on the day of arrival and end at 10.00am on the day of departure unless different check-in and check-out times have been agreed, in which case the latter shall define the rental period. This period is hereafter referred to as the “Rental Period”. The Rental
Period dates will be stated on the reservation confirmation provided to the Guest when they book and cannot be exceeded unless PRG gives written approval. The Guest will be liable for any cost, of whatever nature, incurred because of an unauthorized extension or early check-in. Arrangements can be made for a later check-in or check-out, but this is subject to prior arrangement and an additional fee. If there is any delay in vacating the property beyond the agreed time a full day’s rental is charged to the Guest.
All bookings can be placed through the secure website https://paradiserentals.com.staydirectly.com seen at the time of sending clicking on the link by the Guest. Reservations cannot be guaranteed as an alternative booking may take place in the meantime. The Guest placing the booking must be over 18 years of age on the check-in date. Upon booking, the full names, email addresses, telephone numbers, and dates of birth of all the guests staying must be supplied to PRG.
Prices/Fees
All prices are quoted in USD. All prices are based on costs prevailing at the time of quotation and may be subject to change. Unless otherwise specified, the prices quoted for all serviced property include utilities and taxes. Any extra charges are at the management’s discretion. Please note that check-ins before 4pm but after 1pm may carry an additional charge of $100. The earliest possible check-in is 1pm, subject to availability. Any earlier check-in will result in a charge for an extra night stay. Standard check-out time is up to 10am. A late check-out may be arranged for at an additional cost of $100 per hour. If you are late checking out without prior agreement, you will be charged $200 per hour.
Security Deposit
A Security Deposit of up to $1000.00 is required prior to arrival for each unit booked as advertised at the time of booking. This must be paid prior to move-in and will be released to guest within 21 days from departure if no charge against it is made. An additional fee may be charged if house rules are broken or if the damage exceeds the amount held as a pre-authorization. Please note that funds could take up to 14 working days to show as available again on your card, depending on your card provider’s timescales, and this delay is outside of our control. The Security Deposit will be kept in full if any of the house rules, as published for the property at are broken (including but not limited to: no smoking inside or outside the property including: no parties, no loud music, no pets), and a partial or full deposit may be kept for any damage caused to the property or its contents. A deposit may be withheld if refuse is not recycled correctly or not placed in the appropriate bins. If a bin collection date of which the guest has been advised is missed, the deposit may be likewise withheld. Any bank fees transferred with the refund of the Security Deposit will be charged to the guest. If the bank charges exceed the figure that needs to be refunded, that figure shall not be transferred.
Payment
The full price of the booking is due at the time of booking. For bookings through the website, payment must be completed online at the time of booking to secure the reservation. If the
security is not received on time, PRG reserves the right to cancel the booking and charge the full value of the booking to the Guest. Any charges raised against PRG by their bank for handling non-sufficient payments will be passed on to the Guest, by way of a deduction from the Security Deposit.
**The Guest’s Obligations**
The Guest has the right to occupy the property for a Rental Period only (within the meaning of schedule 1, Paragraph 9 of the Housing Act 1988.) The Guest agrees: That in no circumstances should overnight accommodation be provided for guests other than those declared to PRG in advance.
• To pay any losses or damage to the property caused.
• To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy.
• Not to cause an annoyance or become a nuisance to occupants of adjoining premises:
• Not to be the cause of any noise between 10pm and 9am.
• Not to smoke in the property or any of the public areas associated with it. ï Not to bring any pets to the property.
• To read any safety notices and advice upon arrival in the property.
• Not to re-let or sublet the property to any other group/party.
• To only use the property strictly for residential purposes.
• Not to use property for parties or gatherings. If, on arrival, it is felt the Guest is intending to use the property for such an event, the Guest will be refused entrance.
• Not to make use of the phone or fax line connected to the property. Not to light any fires or candles in the property.
• Not to permit any visitors to enter the property.
• Not to throw a party. If this is not respected, the Guest will be charged $1000.
In the event of breach of these terms and conditions, the Guest will be required to leave the property immediately and no refunds will be offered.
The Guest is obliged to provide the full names of any individuals staying at the property, and may be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the full Security Deposit will be retained and the relevant public authorities informed. The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. PRG reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case, no paid funds will be returned.
In the event of an emergency the guest is asked to:
• Make use of the fire blanket and/or fire extinguisher if appropriate.
• Leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety.
Wait on the main road away from the building and inform emergency services by calling 911 and quoting your location
Contact PRG at 858-215-1558.
Condition of Property
The Guest must follow the instructions contained within this agreement and in the after-reservation confirmation email. Any losses, damage, or any cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with PRG, the Guest authorizes us to deduct payment for these from your Security Deposit. The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property. The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, willful damage or irresponsible behavior on the part of those occupying the property or their guests. Such damage must be reported, without delay, to PRG. The cost of the repair or replacement must be agreed with, and paid to PRG. The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of PRG insurers in respect of the property and its contents which might make the same void or voidable.
Keys
There are no physical keys to the property. An electronic keypad code for the front door will be emailed to you prior to you prior to check-in. This code is active for your stay only. Divulging keypad code to third parties is not permitted. If the code has been changed or for another reason the electronic deadbolt fails to open and PRG or its representative is unable to gain access to the front door, the guest will be responsible for the cost of replacement.
Services & Facilities
Properties are advertised as providing a number of services, facilities, and amenities. While every effort is made to this end, the availability and proper functioning of these cannot be guaranteed. PRG is not responsible to provide any refund or alternative provision of said service, facility, or amenity, and no refunds will be offered. All personal belongings and contents left in the property or in the driveway are left at the Guest’s risk. Insurance should be taken by the Guest for these, and any loss or damage to their belongings is the sole responsibility of the Guest. Vehicles may only be parked in designated areas. If a vehicle is parked on or in front of an access route to the property without authorization, PRG reserves the right to tow the vehicle away.
Internet
No guarantee can be made that the internet service provided will be compatible with your device. No technical support for the connection is available. Functionality of the connection cannot be guaranteed. Should the broadband connection not be functioning for any reason, no liability is taken by either the owner or PRG and they cannot be held liable for any losses resulting from the loss of connection. The Guest is fully responsible for all internet activity and PRG and Owner hold no responsibility. Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of the Guest’s stay and a $100 penalty fee deducted from security deposit. The Wi-Fi internet access Service is provided to you by PRG. By connecting to the Service, you agree to abide by the terms and conditions above. If you do not agree to all of the terms and conditions, please do not use the Service. Wireless internet at PRG is free to those guests who accept these terms and conditions. Network access codes or passwords provided to you must be keep confidential, Guest must not disclose them to any other person for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords.
The internet service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behavior while using the internet will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the internet at any time without notice if we become aware of any behavior that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
You may not:
• Use the Service for any illegal purpose;
• Use the Service in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent
• Exceed typical bandwidths relevant to the period of internet service
• Resell, or attempt to resell, the internet service to any third party.
• We shall investigate any suspected breach of the agreement by you, and reserve the right to take such action as we, in our sole discretion deem appropriate, including suspension or withdrawal of the internet service with immediate effect and without notice to you.
• You acknowledge that your use of the internet service is at your own risk. The internet service is provided on an “as-available” basis, and to the fullest extent permitted by law, we hereby exclude all and any warranties or conditions of any kind, whether express or implied, in respect of the internet service and any content or data obtained or downloaded from it. We do not warrant that the internet service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the internet service.
• The disclaimer is without prejudice to our statutory and other rights as a consumer. Nothing in this agreement shall exclude or limit your or our liability for death or personal injury. We shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
• If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you. You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the internet service which are brought or threatened against us by another person. We reserve the right to amend this agreement at any time.
• We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you. If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect
Linen
All linen and towels for beds are included and changed prior to the Guest’s stay. Washer/dryer is provided for guest’s use
Cleaning
The property will have been cleaned prior to the Guest’s arrival. The Guest undertakes to notify PRG at their earliest convenience should they notice inadequate cleaning, so PRG can rectify the situation. The Guest is asked to leave the property in a clean condition, ensuring that all used dishes are loaded in the dishwasher and the dishwasher is turned on prior to departure. The guest is also asked to start a load of towels/ sheets in the washer prior to checking out.
Personal property
The Landlord and PRG hold no liability for personal property belonging to the guests left at the property during their stay. Any personal property left in the property after the agreed check- out time, may be moved, removed and/or disposed of by PRG
For House with Pool
Swimming pool rules: There is no lifeguard on duty. Swim at your own risk. No running, no diving, no food, and no glass on pool deck. No loud music or roughhousing of any kind. Do not dunk on basketball hoop. No animals allowed in pool. No urinating in pool. Do not use pool if you have diarrhea. Please remove any rocks or trash from bottom of the pool prior to checking out. Extra pool cleaning fee of $100 will be charged if there is trash at bottom of pool or if pool company needs to be called out to clean/balance chemicals.
**Changes to Booking**
Cancellation by the Guest
PRG shall not refund any monies as a result of a cancellation. No-shows and arrivals past 11pm on the date of the reservation are treated as guest cancellations and no refunds will be made. PRG strongly recommends that all clients obtain appropriate travel and personal insurance to cover these charges in the event of a cancellation. Should PRG have agreed to a flexible cancellation policy on a specific booking, in case of early termination, a higher nightly rate of up to %200 of the original price may be applied retrospectively.
Cancellation by PRG
If PRG cannot honor the booking at the property initially booked, the booking may be relocated to an alternative property at the same rate as initially booked. In exceptional circumstances, PRG may find it necessary to cancel the Guest’s booking and reserves the right to do so at any point. PRG shall make all reasonable efforts to offer a suitable alternative. If this is declared not acceptable by the Guest within 24 hours of them being notified of the change of property, and assuming the cancellation is not as a result of events beyond PRG’s reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions, PRG will refund any sum paid by the Guest if cancelled prior to the reservation, or a refund of the remainder of the nights booked if the Guest has already checked-in, which shall constitute full and final settlement of any liability the owner or PRG may have to the Guest as a result of such a cancellation. This does not affect the Guest’s statutory rights. More specifically, nothing in these conditions shall restrict PRG’s liability for death or personal injury caused by PRG’s negligence, or for fraudulent misrepresentation.
Termination by PRG
PRG has the right to terminate a booking at any time on the grounds of abuse to staff, mistreatment of the property, or criminal activity on the part of the Guest. Any sign of smoking either inside or outside of the property, will result in immediate termination of the booking, no refund being offered.
**Other Notes**
Information
PRG reserves the right to amend prices quoted, due to errors or omissions. While every endeavor is made to portray a true representation of the properties, no guarantee can be given to the accuracy of the photographs or descriptions. All information supplied by PRG is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise, but PRG is not liable for any variation however caused.
Injury or Loss
PRG cannot be held responsible for any personal injury, loss or damage to personal effects howsoever arising at the accommodation. Neither the Owner nor PRG or its representatives, can be held responsible for any circumstances beyond PRG’s control including, but not limited to, mechanical breakdown, illness, or failure of any public service supply. PRG will not be held responsible for any death or personal injury incurred during any stay at the property save insofar as the same arose through any act or omission by PRG.
Complaints
Any complaints about the property, its contents, or PRG’s staff must be made immediately by both of the channels below: in writing to the email address: info@paradiserentalgroup.com or via phone at PRG’s office number: 858-215-1558. All complaints must be notified to PRG as soon as reasonably practicable, as PRG may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Should you have a complaint, please allow PRG or the Owners the opportunity to put matters right during the Rental Period. PRG will take all reasonable steps to settle the problem. PRG shall not have any liability for any complaint submitted after the completion of the rental period.
Force Majeure
PRG will not be liable for any delay, loss, damage, or expense incurred if the Guest’s booking needs to be altered or cancelled or PRG is unable to perform its contractual obligations as a result of events beyond its reasonable control, which shall include but not be limited to events such as war, civil strife, terrorist activity, labor disputes, natural or man-made disaster, fire, flood, and adverse weather conditions.
Right of Access
PRG’s representatives and subcontractors have the right of access to the property at any time, with due regard to the convenience of the Guest, for the purpose of inspection of the property and for the Owners to carry out any essential repair or maintenance work.
Security of Tenure
As the property is used as a serviced Rental Period accommodation it is exempt from security of tenure under the Rent Act. No rights of tenancy are created for the Guest(s) after the term of this agreement expires, which coincides with the published check-out time and which is included by default in the Guest’s booking request.
Insurance
It is recommended that personal insurance be taken out against cancellation, loss of goods. It is further strongly advised that personal accident and medical insurance is also taken out.
Privacy and Data Protection
PRG takes the Guest’s privacy and confidentiality seriously. PRG collects: (a) information necessary to process the Guest’s booking; and (b) information derived from “cookies”. PRG uses cookies to monitor site usage and related information. PRG will try to keep the Guest’s data up-to-date and accurate but PRG provides no warranty or guarantee and bear no liability to the Guest in the event that any data transmission over the internet is not completely accurate or secure. PRG may use the Guest’s information to help improve PRG’s website and PRG’s service, to personalize the types of information the Guest’s receive from us, as well as for internal statistical, marketing and administrative reasons. PRG does not share this information with outside parties except to the extent necessary to process the Guest’s booking. By using this website and supplying PRG with the Guest’s information, the Guest consents to use by PRG of the Guest’s information as described above.
Liability
PRG does not accept liability for any act, neglect or default on the part of the Owners or any other person, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Guests or anyone connected with the Rental Period may incur. PRG nor Owners are not and shall not be held responsible for any maintenance/building work taking place outside of the rental property.
Authority to Sign
The person who places the booking certifies that he or she is authorized to agree the Terms and Conditions on behalf of all persons being booked for, including those substituted or included at a later date, and that all these shall likewise observe the Terms and Conditions. He or she agrees to take responsibility for the party occupying the property. In this sense, references to the Guest apply to all the occupants of the property. By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.
Disclaimer
All properties are used at your own risk. At properties where there is a balcony, pool, or elevated terrace, this is used at your own risk. Parents should ensure that their children are supervised in such areas at all times.
Litigation
In the event of any litigation arising from the booking of accommodation with PRG, if any dispute relating to this Lease between the parties is not resolved through informal discussion within 14 days from the date a dispute arises, the parties agree to submit the issue first before a non-binding mediator and then to an arbitrator in the event that mediation fails. The decision of the arbitrator will be binding on the parties. If the parties cannot agree on an arbitrator, arbitration shall be provided by Judicial Arbitration and Mediation Services (”JAMS”), and held in San Diego County, CA. Parties shall each be responsible for paying half of the fees for this dispute resolution.